So last week I sent a package out to my nephew for a late birthday present (ya I know I'm a bad Uncle but that's a different post). I sent the package out via FedEx through work because it would get there quickly, or so I thought. I shipped the package out on Monday and on Wednesday it said it was released at the residence (meaning the left it on the porch) Well that is issue one, because on a FedEx Waybill there is a section that says if you wish this package to be left without a signature sign here. I didn't sign this area! A few days go by and I haven't heard from my brother or sister-in-law. So I call and leave a message asking if they had received the package. They call me back and say no they haven't.
The following Monday I email FedEx to find out what happened. I get an answer on Tuesday, turns out the package was delivered to number 258 instead of 241. It was left on the porch. If FedEx had just left a package pick up notice like they were suppose to then the neighbours wouldn't have gotten the package.
The package arrived last Wednesday, that means for 6 days these people have had this package. Why they didn't walk the 1/2 block to give it to my nephew I don't know. Maybe this person isn't capable of leaving the house. Then why didn't they call FedEx and let them know of the mistake? Some people just suck I guess. But wait what if they didn't look at the address on the box. Well the personalized note on the inside might have tipped em off that it wasn't for them.
So kudos to finding out where they screwed up. I get a phone call saying they've found the package have talked to the people and are going to pick it up and deliver it to the right house and get this "if no one is home to receive the package they will release it". Ummm hell no you won't. As they have already screwed up and "mis-delivered" as they call it, and the fact that they weren't suppose to leave it in the first place there is no way I'm letting them away with it again.
I call customer service, I explain to the woman who answers the phone, what's going on and give her the tracking number. She puts me on hold and says she is going to talk to the person who is handling my case, why she didn't just transfer me I don't know. So she tells me it's been found and will be delivered and will be released. I say it's not suppose to be released I didn't authorize it's release. She then asks me if I'm going to be home, I say I'm the shipper and I didn't approve release. She then tells me it's up to the driver to release it because it doesn't have a declared value. Strike two! Yes it does have a declared value and no it's not up to the driver it's up to me as the shipper. I then ask her what the purpose of the release section on the way bill is for? At this point the woman is starting to get angry at me. She then tells me if no one is home they will have to go to the depot and pick up the package. (Well duuuuh) I just respond "I know, that is what I want!". She says "Fine, I will call and tell them not to release it." I said thank you.
She just hung up.
